BEIBY JOHANNA HORTA
CEO Ingeprojects
We are a Colombian company that offers comprehensive services in the management of formulation, design, planning, execution, control, auditing, and oversight of engineering projects.
Our team is made up of professionals committed to achieving maximum efficiency and quality in every service we provide.
We work with dedication and passion in areas such as design, construction, maintenance, advisory, and consultancy, always focused on exceeding our clients’ expectations and building long-lasting, satisfying relationships.
To provide comprehensive solutions with the highest standards of quality and safety, driving efficiency in processes and risk management to generate successful, profitable, and sustainable projects.
Through innovation, experience, and a commitment to excellence, we aim to exceed the expectations of all stakeholders, contributing to the sustainable development of society, the environment, and our surroundings.
To be recognized as leaders in the comprehensive management of engineering projects, both nationally and internationally, becoming the reference company for our clients, collaborators, partners, and suppliers.
We stand out for our excellence in executing successful projects, with a focus on sustainability and the ability to overcome environmental challenges, contributing significantly to the development of our country.
We are committed to quality service, the continuous improvement of our processes, and the profitable and sustainable development of all our stakeholders; we act based on the following corporate values and principles that set us apart.
Excellence
Integrity
Innovation
Commitment
Sustainability
Teamwork
Safety
Continuous Learning
Social and Environmental Responsibility
Adaptability
Integrated HSEQ Policy
At INGEPROJECTS, we are committed to excellence in providing technical maintenance and repair of white-line appliances (washing machines, refrigerators, and air conditioners). Our Integrated HSEQ Policy (Health, Safety, Environment, and Quality) reflects this commitment and guides our operations to ensure the safety and satisfaction of our employees, clients, and the community, while preserving the environment and adhering to the highest quality standards.
Occupational Health and Safety
- We prioritize the health and safety of our employees as a fundamental value of our organization.
- We comply with all regulations and standards related to occupational health and safety.
- We provide continuous training and adequate resources to prevent accidents and injuries in the workplace.
- We foster a culture of prevention, promoting the active participation of all employees in the identification and mitigation of workplace hazards.
- We investigate and analyze any workplace incidents or accidents to implement preventive measures and continuously improve our health and safety management system.
Environment
- We prioritize environmental protection as a core value of our organization.
- We comply with all environmental regulations and standards.
- We provide ongoing training and resources to minimize environmental impact and promote sustainable practices.
- We foster a culture of environmental awareness, encouraging active participation from all employees in identifying and reducing environmental risks.
Quality
- We prioritize the health and safety of our employees as a fundamental value of our organization.
- We comply with all regulations and standards related to occupational health and safety.
- We provide continuous training and adequate resources to prevent accidents and injuries in the workplace.
- We foster a culture of prevention, promoting the active participation of all employees in the identification and mitigation of workplace hazards.
This Integrated HSEQ Policy is communicated, understood, and applied at all levels of the organization. All INGEPROJECTS employees are responsible for complying with this policy and actively contributing to its implementation and continuous improvement.
At INGEPROJECTS, we are committed to ensuring the highest level of customer satisfaction and providing high-quality services in every interaction. Our Customer Guarantee and Satisfaction Policy reflects this commitment and establishes the key principles that guide our actions to meet this goal.
INGEPROJECTS Customer Guarantee and Satisfaction Policy
#1 Service Quality
We are committed to providing the highest quality technical services for the maintenance and repair of white-line appliances (washing machines, refrigerators, and air conditioners).
Our technicians are highly trained and certified to ensure efficient and professional service at all times.
We conduct rigorous follow-up on our services to ensure customer satisfaction and the effective resolution of any issues that may arise.
#3 Customer Service
We maintain open and transparent communication with our customers at all times, from the service request to the completion of the job.
We actively listen to our customers' needs and concerns, striving to exceed their expectations with every service.
Our customer service team is available to provide assistance and address any questions or concerns quickly and effectively.
#2 Work Guarantee
We back our work with a solid warranty that covers any defects in labor or materials used in the service.
We are committed to resolving any issues related to our services promptly and at no additional cost to the customer.
Our warranty reflects our confidence in the quality of our work and our commitment to providing a worry-free experience for our customers.
#4 Continuous Improvement
We are constantly seeking opportunities to improve our services and processes with the goal of providing an even better experience for our customers.
We regularly collect customer feedback and use this information to identify areas for improvement and implement corrective actions.
We promote a culture of learning and development within our organization to ensure that all team members are committed to excellence in customer service.